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Product Support Engineer
Company: Daon
Ireland, Dublin
Ref: EP046-03
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About the Company :
Through our biometric identity assurance product suite and expertise, Daon provides a fast, flexible and cost-effective way to implement identity-based solutions that meet the demands of ID programs in the 21st century.
Based on a modern, component-based design and an open, standards-based architecture, the Daon identity assurance platform and product suite provides the enabling technology wherever identification is required - extending existing IT investment, while providing the highest levels of security and privacy to counter the risks of identity fraud across multiple sectors.
In a world where new products and technologies - devices, algorithms, tokens and credentials - are released on an almost daily basis, our products help future-proof ID programs and protect against obsolescence.
Our customers - including governments, systems integrators, VARs, commercial enterprises, land, sea and air ports - choose Daon to meet their critical identity assurance requirements every day because we provide the most flexible, scalable and secure platform for managing identities in Border Management Environments, Civil Identity Applications, Traveler ID Solutions and Employee Credentialing Solutions. |
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About the Job :
Daon seeks an energetic Product Support Engineer to join our busy global Product Support function following our continued success in creating identity assurance products, frameworks and toolsets for international markets. Reporting to the Product Support Manager the successful candidate will support solution delivery across the complete product set. This role requires excellent problem solving skills, great communication skills and the highest levels of commitment and professionalism towards the goal of total customer satisfaction.
Daon products are renowned for their functional richness, security, flexibility, scalability, and reliability. They are the identity assurance products of choice selected by the world’s leading system integrators for systems in National ID, Border Management, Immigration, and ePassport arenas. This is an important opportunity for a hard working and ambitious support professional to progress their career to the next level in what is quickly becoming one of the hottest software product technology firms in Europe.
Responsibilities:
Work closely with the Product Support team for successful delivery of worldwide Support and Maintenance contracts to our clients and partners around the world
Co-ordinate Support & Maintenance efforts with colleagues across a growing number of Daon Support Centers (Dublin, Reston VA, Sydney, Dubai etc)
Implementation of the DaonWAY support methodology and lifecycle
Tight co-operation with Product Quality Control and Product Development teams
Ownership of assigned issues and support requests from receipt through research, action, escalation and closure. Managing issue information in company CRM, Support Tracking, Knowledge Base, FAQ repositories, etc.
Travel to Customer and Partner international locations for product deployment, configuration and upgrade activities as required.
Please send CV to careers@daon.com |
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Profile of Ideal Candidate :
Skills & Experience:
Extensive installation and administration experience in multiple Operating Systems across Windows, Linux, Solaris, AIX, HP-UX, etc.
Experience of HTTP Servers (Apache), Application Servers (Tomcat, WebSphere, Oracle Application Servers) and RDBMS (Oracle 10g, DB/2, SQL Server 2005)
Experience of Network devices and technologies, security infrastructures, etc.
Familiarity with basic hardware upgrade skills – processor, memory, disk
Fluency in English is required. Fluency in another language is desirable
Qualifications:
Mandatory - Bachelor’s Degree in Computer Science or equivalent
Beneficial – Microsoft, Sun, 3rd party vendor certifications, etc.
Beneficial – programming experience in PERL, Java, C#, shell, etc.
Please send CV to careers@daon.com |
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