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Postsales Engineer_Unix
Company: Multinational Manufacturing Company
Poland, Warsaw
Ref: EP027-16
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About the Company :
| The company was created in January 2004. The company is a $14 billion global business with 64,000 employees in more than 100 locations. With more than a century of experience inventing cutting-edge products and services, covering appliances, lighting and electrical distribution, the company strives to make life better, more convenient and more efficient for consumers, as well as commercial and industrial customers. |
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About the Job :
Essential Functions (Responsibilities):
* The Postsales Engineer will work closely with Business Partners and End Users to resolve technical issues that have occurred at field installations.
* The assignment involves telephone, dial-in and email support of the company's security products.
* The Postsales Engineer, through the use of Six Sigma and Quality tools, will play an active and visible role on X-functional projects, aimed at improving the performance of core support processes
* The Engineer will work with a centralised Call Management database on a daily basis.
* There will be some opportunity for work at client sites in Europe and travel elsewhere throughout the world |
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Profile of Ideal Candidate :
Qualifications/Requirements:
* Extensive knowledge and experience of problem solving in a range of Windows environments. Qualifications such as MCSE would be appropriate.
* Familiar with Network setup & administration, TCP/IP, DNS, DHCP, firewalls.
* Experience of Windows at a system engineering level
* Knowledge and experience of database administration; Oracle, Informix, SQL.
* Experience with Access Control and/or Intrusion systems would also be useful.
* Good knowledge of PC hardware
* An understanding of electronics - the basics of low-voltage systems, the effects of grounding and noise suppression measures.
* Theoretical and practical knowledge of modern digital CCTV products as used in the Security Industry.
* Preferably Green Belt certified
* An excellent command of written and spoken English is essential
* A high degree of initiative and willingness to take ownership of issues.
* Ability to learn and develop continuously as new products are introduced.
* Ability to work with competing demands in a small multi-discipline team.
* Sound documentation and communication skills in a client facing environment.
* Ability to travel within Europe for site based work
* Analytical mind. The ability to solve complex problems, based on a logical and inquisitive nature, with patience and persistence |
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