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International Collection Specialist & Supervisor
Company: Multinational Technology Company
Romania, Bucharest
Ref: EP026-02
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About the Company :
| The company provides technology solutions to consumers, businesses and institutions across the globe. The companys offerings span IT infrastructure, personal computing and access devices, global services and imaging and printing for consumers, enterprises and small and medium businesses. Our company employs over 140,000 people in 178 countries doing business in more than 40 currencies and more than 10 languages. |
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About the Job :
Job Content
Based in our new offices in Bucharest, your primary responsibility will be to ensure timely payment of assigned client portfolios and to determine reasons for non-payment. You will build strong and long-lasting customer relationships, will be persistent in understanding the issues of nonpayment and will be able to address and to resolve those issues with support from specialists. You will be determined to achieve superior customer satisfaction in everything you do.
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Profile of Ideal Candidate :
We are looking for candidates :
who are fluent in a Western European language such as English, French, German, Spanish, Italian, Dutch, Portuguese, Finnish, Norwegian, and Swedish, with an advanced level of English for internal communication
who have the self-confidence to conduct phone conversations with customers
who are customer focused and have conflict resolution skills
with strong initiative and high self-motivation
who are able to identify, negotiate and implement payment solutions with customers
with adequate computing skills (Microsoft Office & Internet knowledge)
who are team-oriented
who are willing to receive initial and ongoing training
also without previous collection experience your attitude counts !
people management experience might be a considerable plus for a Supervisor position
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