| Junior position within logistics - PRAGUE | |
| Grafton Multi-lingual Prague, Czech Republic Ref: EP114-01 |
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The RoleThe RoleJob description The network of ExxonMobil Business Support Centers is a dynamic and expanding, world-class organization. Being part of one of the world's largest corporations, we serve the affiliates in multiple languages. We have a multi-cultural work environment with opportunities to work with state-of-the-art systems and business processes. We offer extensive training with competitive compensation and benefits as well as advancement opportunities in a rapidly expanding organization. Norwegian speaking Delivery Support Assistant - the interface between external Fuels Marketing Retail and Industry & Wholesale customers. The main responsibility includes maintenance of data quality and promotional activities for customers. Other responsibilities: Answer inbound customer calls and placing I&W fuel orders Answering customer questions and delivery issues, Coordination between supply and logistical planners, Promoting our online ordering management system and coaching customer on its use (reporting on the extent of use) Create and maintain customer data both in the online ordering system and our core database system - SAP Investigating, resolving, and reporting failed delivery issues and customer complaints. Benefits: An interesting job in an international environment Daily contact with foreign suppliers and customers Continuous language and personal development through training (in Prague and abroad) Comfortable business offices in the centre of Prague. |
RequirementsRequirementsRequirements : Excellent customer service skills Excellent English Very good Norwegian/ Dutch / German / French language skills Ability to work under pressure Ability to prioritize work tasks Ability to see and take initiatives regarding improving work processes. Knowledge of SAP, work experience with natives, and previous Customer Service experience are advantages but not requirements. |
About the CompanyAbout the CompanyGrafton Recruitment, founded in 1982, is a leading provider of recruitment solutions and is one of Europe's largest independent firms, placing experienced staff in all industry sectors, functions and public services. Grafton Recruitment provides effective responses to recruitment challenges be it a one-off permanent placement or high volume recruitment and selection for the private and public sectors. We also tailor a number of outsourcing solutions such as payroll and employment administration, managed agency services including master vendor services, assessment centre and testing facilities and HR consultancy services. With 80 Branches in 19 different countries, our network of consultants provide the proximity and on-the-ground knowledge of a local branch supported by an impressive international capacity. |
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